Terms of Service

The website ​www.petitfourshoes.com​ (from now on “website”) is property of Yellow Ochre on Blue Unipessoal LDA (from now on “company”, “we”, “us”) headquartered at Rua Virgílio Correia, 51 - 7 D 1600-222 Lisboa, Portugal, with the following VAT number: 515 359 068. 


This page contains the legal terms & conditions that establish the interaction between the users of our website and our company. They apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read them carefully. If you have any questions regarding the information contained on this page, please send us an e-mail to ​petitfour@petitfourshoes.com​. By using our website or placing an order, you agree to these terms and conditions and other instructions contained on our website. The headings used below are included for convenience only and will not limit or otherwise affect these terms. By agreeing to our terms of service, you represent that you are legally considered an adult in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site. We reserve the right to update, change, or replace any part of our website (terms of service, products, and prices, for example) at any moment, with no previous warning. Any adjustments made will be implemented by the time of its release, in the general terms. You can view the most current version of the Terms of Service at any time on this page. It is your responsibility to check our website periodically for changes. Your continued use or access to our website, following the posting of any changes to these Terms of Service, constitutes acceptance of those changes. The current general terms are aimed to define and disclose all necessary information to the users about products, purchases, delivery, and payments on all purchases made on our website, www.petitfourshoes.com. Our store is hosted on Shopify Inc. They provide us the online e-commerce platform that allows us to sell our products and services to you.



Everyone can navigate through the website. However, to access our 'sales' services, customers must have in their possession a valid e-mail address and payment means, namely a Paypal account or a valid credit card issued by Visa, Mastercard, or American Express. To complete a purchase, you need to fill in all the data required in the process and agree to these Terms & Conditions. You may update, change, or replace the necessary data at any moment before completing the order process. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed. The online shopping process is completed when all items are confirmed, and the customer clicks on the button “Checkout”.
The following step is to choose a payment method (at this point, there is an option to revise all items requested). The online order is complete when the customer selects the button [completar ordem] and receives a confirmation message by e-mail. We reserve the right to refuse orders to anyone for any reason at any time. If for any reason, your order is denied, we will inform you by e-mail. The confirmation of the order request does not constitute a purchase contract, but it proves our team received the order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. We hold the right to not process/accept/refuse any order:

● That do not hold enough guarantee of payment;

● That is incomplete or incorrect;

● Whose products are unavailable;

● That is marked as incorrect or fraudulent by our security systems;

● Whose payment transaction has not been received within 5 days after the completion of the order;

● Whose invoicing information is not verifiable;

● Whose delivery is not possible at the address provided by you.

In those cases, we will inform you by e-mail.



We made every effort to display the colors and images of our products as accurately as possible on our website. Please note that actual colors may vary due to different monitor and browser settings. If you have any doubts about the colors or materials, please contact us at petitfour@petitfourshoes.com​.
Prices and payment methods Purchasing on our website is reserved for end consumers. When ordering from within the EU, sales taxes (VAT) are already included in the price. On orders from outside the EU, the final price excludes import duties, sales taxes, and additional custom taxes you may incur. As the recipient, you must instead pay these directly to our carrier to release your order from customs upon arrival. For more details, please contact your local customs office/respective tax authority. We accept all major credit and debit cards (Visa, MasterCard, American Express, and Visa Electron) as well as PayPal. If you are having any trouble with your payment, please contact our customer service team at ​petitfour@petitfourshoes.com​.
Errors, Inaccuracies, and Omissions Occasionally, there may be information on our website or in our terms that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information. We also reserve the right to cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information on our website, including without limitation, pricing information, except as required by law. No specified
update or refresh date applied on our website should be taken to indicate that all information on our website has been modified or updated.


Intellectual property

This entire website is subject to Portuguese legislation on copyright and intellectual property. All rights of reproduction are reserved, including downloadable documents and iconographic and photographic representations. Reproduction of all or part of this website, on any medium whatsoever, is strictly prohibited without our prior written permission.


Prohibited Uses

In addition to other prohibitions as set forth in our terms, you are prohibited from using our website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of our website, other websites, or the Internet. We reserve the right to terminate your use of our website for violating any of the prohibited uses.


Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our website will be uninterrupted, timely, secure, or error-free. You agree that from time to time, we may remove the service for indefinite periods of time or cancel the service at any time without prior notice. You expressly agree that your use of, or inability to use, the service is at your sole risk. Our website and all products and services delivered to you through it are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall we, our contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or
the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.



In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforce ability of any other remaining provisions. The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.


Online dispute resolution

These Terms and Conditions are governed by Portuguese law, regardless of the Customer's country of residence and the location the order was placed. Any dispute pertaining to the existence, interpretation, performance, or termination of the contract concluded between us and the customer shall be subject to the exclusive jurisdiction of the competent Portuguese courts. However, should they so decide, consumers may alternatively resort to out-of-court claim mechanisms, in particular, the Alternative Settlement of Consumer Disputes and the Online Settlement of Consumer Disputes.

Centro de Arbitragem de Conflitos de Consumo de Lisboa Rua dos Douradores, nº 116 - 2º 1100 - 207 Lisboa

Tel: 253422410 | E-mail: ​juridico@centroarbitragemlisboa.pt​ | Web: http://www.centroarbitragemlisboa.pt/

For Complaints and Claims: ​petitfour@petitfourshoes.com​.

For direct connection to the dispute resolution platform - ​ODR - Online Dispute Resolution​. You can find more information at the Consumer's Portal - ​https://www.consumidor.gov.pt/​. You can file a complaint on the website ​Livro de Reclamações​.